Cancellation Notice: Customers may cancel their subscription at any time by providing a 30-day written notice to Bharat Switch. This notice can be submitted through email, the Switchbuddy app, or any other approved communication method.

Processing Time: Bharat Switch will process the cancellation request within 10 business days upon receipt of the notice. Customers will receive a confirmation of the cancellation.

Hardware Return: Customers are required to return all hardware provided by Bharat Switch within 15 days of the cancellation notice. The hardware must be returned in good working condition.

Disconnection Appointment: Customers must schedule an appointment for hardware disconnection and retrieval through the Switchbuddy app. Technicians must be allowed reasonable access to the premises for this purpose.

Continued Subscription: If the customer fails to return the hardware within the stipulated time, the subscription will continue, and charges will apply until the hardware is returned.

Early Termination Fee: An early termination fee equivalent to one month’s subscription fee may be charged if the cancellation occurs within the first three months of the subscription.

Final Invoice: A final invoice will be generated, detailing any remaining balance, early termination fees, and deductions for damages or missing hardware.

Security Deposit Refund: The security deposit will be refunded within 45 days after the hardware is returned to Bharat Switch in good working condition.

Damage Deductions: Any damage or loss to the hardware will result in deductions from the security deposit. The deduction amount can range from 30% to 100%, depending on the severity of the damage.

Partial Month Refunds: If a customer cancels their subscription in the middle of a billing cycle, a prorated refund will be issued for the remaining days of the cycle.

Processing Refunds: Refunds will be processed using the same payment method used for the original transaction unless otherwise specified by the customer.

Unreturned Hardware: Failure to return hardware will result in the forfeiture of the security deposit and additional charges equal to the retail value of the unreturned hardware.

Refund Notification: Customers will be notified via email or the Switchbuddy app once the refund has been processed and issued.

Non-Refundable Fees: Installation fees, early termination fees, and any other non-refundable charges will not be included in the refund.

Condition of Hardware: Refunds are contingent upon the return of hardware in good working condition, with normal wear and tear accepted. Excessive damage will affect the refund amount.

Inspection of Returns: Returned hardware will be inspected within 10 business days of receipt. Customers will be informed of any issues and potential deductions from the refund.

Unauthorized Modifications: Hardware that has been tampered with, modified, or repaired by unauthorized personnel will not be eligible for a full refund. Such actions may void the security deposit.

Documentation and Packaging: Customers are encouraged to return hardware with all original documentation and packaging to avoid additional deductions from the refund.

Service Usage: Refund eligibility may be affected if the customer has used the service excessively or in a manner not intended under the terms of the subscription.

Outstanding Payments: Any outstanding payments or dues must be settled before a refund can be processed. This includes unpaid subscription fees or penalties.

Prorated Refunds: In cases of partial cancellations (e.g., downgrading a package), prorated refunds for the unused portion of the service will be provided.

Service Interruptions: Bharat Switch is committed to providing uninterrupted service. However, in case of service disruptions due to unforeseen circumstances, refunds or credits may be issued at Bharat Switch’s discretion.

Planned Maintenance: No refunds will be provided for service interruptions due to planned maintenance, which will be communicated to customers in advance.

Extended Downtime: If a service interruption extends beyond 48 hours, customers may be eligible for a partial refund or service credit for the affected period.

Customer Reporting: Customers must report any service interruptions immediately to be eligible for a refund or credit. Delayed reporting may affect eligibility.

Force Majeure: Bharat Switch is not liable for service disruptions caused by events beyond our control (force majeure). Refunds in such cases will be considered on a case-by-case basis.

Refund Claims: Customers must submit refund claims within 30 days of the service disruption. Claims submitted after this period may not be eligible for a refund.

Evaluation of Claims: All refund claims will be evaluated based on the nature of the service disruption and customer usage patterns during the affected period.

Trial Period: If a trial period is offered, customers can cancel during the trial without any penalty. However, hardware must be returned in good condition to avoid charges.

Upgrading Services: Customers who upgrade their subscription mid-cycle will have any remaining balance from the current package applied to the new package. Refunds will not be issued for downgrades mid-cycle.

Promotional Offers: Refunds for subscriptions purchased under promotional offers will be subject to the terms of the specific promotion. Additional restrictions may apply.

Government Mandates: Any refunds required due to government mandates or regulatory changes will be processed in accordance with the applicable laws and guidelines.

Exceptional Cases: In exceptional cases, such as customer relocation or severe financial hardship, Bharat Switch may consider special refund requests on a case-by-case basis.

Service Upgrades: Customers opting for hardware or service upgrades will receive a prorated refund for the unused portion of their existing subscription, applied towards the upgraded service.

Company Discretion: Bharat Switch reserves the right to make final decisions on refund eligibility and amounts, ensuring fair treatment while protecting company interests.

Timely Communication: Customers must communicate their intention to cancel or request a refund in a timely manner to avoid delays in processing.

Accurate Information: All cancellation and refund requests must include accurate and complete information to facilitate prompt processing.

Return Shipping: Customers are responsible for the cost of shipping hardware back to Bharat Switch, unless otherwise agreed upon.

Secure Packaging: Hardware must be securely packaged to prevent damage during transit. Damage incurred during return shipping may affect the refund amount.

Documentation: Customers should retain proof of shipping and tracking information when returning hardware to ensure it reaches Bharat Switch.

Responsiveness: Customers must respond promptly to any inquiries from Bharat Switch regarding their cancellation or refund request to expedite processing.

Compliance with Terms: Customers must comply with all terms and conditions outlined in this document to be eligible for refunds.

Initial Resolution: Any disputes regarding cancellations or refunds should first be addressed with Bharat Switch customer service for resolution.

Escalation: If a resolution cannot be reached, customers may escalate the dispute to Bharat Switch management for further review.

Mediation and Arbitration: Bharat Switch may offer mediation or arbitration as an alternative dispute resolution method, with the agreement of both parties.

Legal Action: Customers retain the right to seek legal action if disputes cannot be resolved through internal processes. Such actions must be initiated in the jurisdiction specified in the governing law section.

Documentation of Claims: Customers are encouraged to document all communications and evidence related to their cancellation or refund request for dispute resolution purposes.

Resolution Timeline: Bharat Switch aims to resolve disputes within 30 days of the initial complaint. Delays may occur due to the complexity of the case or additional investigations required.

Final Decision: The final decision on refunds and cancellations will rest with Bharat Switch, ensuring fairness while upholding company policies and customer satisfaction.